Cancellation and refunds

Fristo is aimed at businesses. There is therefore no statutory right of withdrawal of the kind consumers have. We nevertheless voluntarily give you a 14-day money-back promise: anyone who finds that Fristo does not fit should not pay for something they do not use.

Before you pay, you can try Fristo with one building and up to 100 assets permanently free of charge and without payment details, and any paid plan for 30 days.

You can withdraw from your first paid subscription within 14 days of its start, without giving reasons. The period begins on the day the first paid billing period starts. The guarantee applies once per business — not to a later change of plan or to additional asset packs.

To withdraw, a clear message to email@fristo.ch is enough. Your business then falls back to the free plan; your data is kept.

The guarantee is voluntary; we may change it for future subscriptions.

Independently of this, you can cancel at any time, in the application under Administration → Plan and billing. Cancellation takes effect at the end of the current billing period; until then, access remains in place:
– Monthly subscription: until the end of the current month
– Yearly subscription: until the end of the current year

After the end, you can still export all your data for at least 30 days (terms and conditions, § 7).

We refund the amount paid:
– in full, if you withdraw within the period under section 1
– in full, if we charged or invoiced you more than once by mistake
– pro rata, if we terminate a subscription without good cause or if you, as a customer in the EU, switch provider (terms and conditions, § 7)

If Fristo could not be used for an extended period, for reasons attributable to us, we may refund pro rata.

Beyond that, periods already billed are not refundable.

We refund by the same means you paid: for card payments via our payment provider Stripe, for QR invoices by bank transfer. We initiate the refund within 14 working days of confirming it.

Write to email@fristo.ch with the email address of your account, the name of your business and the reason. For a bank transfer we also need the IBAN to which we should refund.

If you charge back a card payment without a legitimate reason instead of requesting a refund from us, we will invoice you for the fees this incurs (terms and conditions, § 6).