Terms of use

These terms of use govern how Fristo is used — the software for inspection deadlines and building maintenance. They apply to every person who uses Fristo: administrators, employees, invited external contractors and anyone who submits a report via a QR code.

The contract with the business is governed by the terms and conditions; where the two texts overlap, the terms and conditions prevail. How we handle data is set out in the privacy policy.

Fristo is aimed at businesses, not at private individuals.

Fristo is a web application that runs in the browser without installation, on the phone too. Depending on the plan it includes:
– Portfolio: properties, buildings, floors, rooms and assets, with QR stickers and documents
– Duties: a library of inspection deadlines from laws, standards and guidelines, for Switzerland and other countries, plus maintenance plans and service contracts
– Work orders: from dates and reports, for your own people or external contractors
– Records: one PDF per building and period, with what has been done and what is still open
– Reports, import and a complete data export

The exact scope is given in the description of the plan you have chosen. We keep developing Fristo; we do not remove existing features without prior notice.

Every template names its legal basis, its interval and its source. It only creates dates once you have confirmed that it applies to your business. Whether a regulation applies to an asset, what interval the competent body requires and who may inspect is not decided by Fristo. Fristo reminds; responsibility for the inspection stays with the business (terms and conditions, § 4).

Fristo has no passwords. You sign in with your device (passkey: Touch ID, Face ID, Windows Hello, security key) or with a code we send to your email address. Businesses with their own sign-in system connect it via SAML.

Whoever opens an account undertakes:
– to give true information about themselves and their business
– to protect their own mailbox and devices against access by others
– to tell us immediately if someone uses an account without authorisation

A business’s administrators invite employees, assign their roles and deactivate accounts when someone leaves the business. They are responsible for what happens through their business’s accounts.

Anyone who scans a QR sticker can report a fault without an account. External contractors report back via a personal link, also without an account. Both are intended — and that is why the following applies:
– A report via a QR sticker is not an emergency call. If people are in danger — fire, a smell of gas, a person trapped or injured — call 112 first.
– We forward a report to the business; whether and when it deals with it is up to the business.
– A link for an external contractor is meant for that contractor; it may not pass it on.
– Whoever writes a report or a response is responsible for its content. The community guidelines apply.
– The business decides which assets carry a QR sticker and where it is placed.

One building with up to 100 active assets is permanently free of charge, with the full range of features, as long as the business does not exceed one building and 100 active assets. Beyond that, plans are based on the number of active buildings, not the number of people; each plan includes a quota of assets, asset packs are added above it, and the cheapest combination applies. A change of plan takes effect at the start of the next month, without pro-rata billing within the month.

Prices, billing, term and cancellation are governed by the terms and conditions (§ 2, § 6 and § 7); refunds by the page “Cancellation and refunds”.

When using Fristo, it is in particular prohibited:
– to break applicable law
– to upload or distribute malware
– to gain or attempt to gain access to other businesses, accounts or our servers
– to harvest content by automated means (scraping) without our written consent
– to put so much load on Fristo that other businesses suffer
– to circumvent the limits of the plan or the billing
– to resell or rent out access

If content breaches the law or the community guidelines, we may remove it or block access, and in the case of a serious breach also block accounts or businesses. Where the situation allows, we talk to you first. We tell you why, and you can object.

We run Fristo with care, with a daily backup. We cannot guarantee uninterrupted availability, and we give no commitment in per cent — we promise nothing we do not measure and evidence. We schedule maintenance in off-peak hours where possible and announce it.

Liability is governed by the terms and conditions (§ 10 and § 11). In particular, we do not compensate damage from a missed inspection duty: Fristo reminds, the business is responsible for carrying it out.

You can cancel at any time in the application, effective at the end of the current billing period — with no reason and no form to fill in. Until then, access remains in place.

After the end, the following applies:
– For at least 30 days — we tell you the exact period upon cancellation — you can export all your data.
– After that we delete your business’s content. The backups are deleted after one month.
– We keep invoices for as long as the law requires (ten years, Art. 958f CO).

When we may block a business or terminate its contract is governed by the terms and conditions (§ 7). Even then, your data remains available until the period has expired.

We adapt these terms when Fristo, the plans or the legal situation change. We announce material changes to the administrators at least 30 days in advance, by email or in the application. Anyone who does not agree can cancel before they take effect; anyone who remains silent agrees — we point this out in the announcement.

Swiss law applies, excluding the Vienna Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the place of jurisdiction is Winterthur. The German version of these terms is binding.